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Privacy Policy

Effective Date: Dec 15 2024

At HSR Real Estate Team, protecting your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable laws. By using our website or providing your personal information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect two types of information:

1.1 Voluntarily Provided Information

  • Personal Information: Names, phone numbers, and email addresses provided via website forms, including “Book a Call” (Calendly).

1.2 Automatically Collected Information

  • Technical Data: IP addresses, browsing behaviour, and website usage data collected through cookies, pixels, and analytics tools to improve our website and marketing efforts.

2. How We Collect Information

We collect personal information through the following methods:

  • Website forms (e.g., contact forms, inquiries).
  • Scheduling tools such as Calendly.
  • Cookies, tracking tools, and analytics platforms, including but not limited to:
    • Google Analytics
    • Facebook Pixel
    • TikTok Pixel
    • Snapchat Pixel
    • Pinterest Pixel
    • LinkedIn Pixel
    • Hotjar

Note:
We may, at our sole discretion, add or remove tracking tools or analytics platforms to improve our website functionality, marketing strategies, or user experience. Any changes will remain compliant with this Privacy Policy and applicable privacy laws.

3. How We Use Your Information

We use personal information for the following purposes:

  • To respond to inquiries and provide requested services.
  • To schedule calls or real estate showings.
  • To send marketing emails, newsletters, and updates (with your consent).
  • To improve website performance, usability, and content.
  • To create and deliver tailored advertisements, including retargeting campaigns.

4. Sharing of Personal Information

We do not sell your personal information to third parties. However, your information may be:

  • Stored in Third-Party Platforms: We use Follow Up Boss to manage email communications.
  • We do not sell leads’ phone numbers to 3rd Parties for promotional purposes
  • Processed by Advertising Platforms: Data collected via tracking tools such as Facebook, TikTok, and LinkedIn may be used to deliver personalized advertisements.

While we take reasonable steps to ensure third-party compliance with privacy laws, your data may be subject to the privacy policies of these platforms. For more details, refer to their respective privacy policies.

5. Your Rights Under PIPEDA

As a Canadian resident, you have the following rights:

  • Access: The right to know what personal information we collect and how it is used.
  • Correction: The right to request corrections to inaccurate or incomplete information.
  • Withdrawal of Consent: The right to withdraw consent for specific uses, such as unsubscribing from marketing emails.
  • Filing a Complaint: The right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise your rights, contact us at harpreet@hsr.team.

6. Use of Cookies and Tracking Tools

Our website uses cookies and tracking tools to collect data, enhance your experience, and deliver tailored advertising.

6.1 Tools We Use

The following tools may be used, but are not limited to:

  • Google Analytics: To measure website performance and gather insights.
  • Hotjar: To analyze user behaviour and improve website usability.
  • Pixels: Facebook, TikTok, Snapchat, Pinterest, LinkedIn to create and measure advertising campaigns.

6.2 Managing Cookies

You can manage, disable, or delete cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

To opt out of specific tracking tools, use the following links:

7. Retention of Personal Information

We retain personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal, regulatory, or contractual obligations.
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8. Data Breach Notification Policy

The HSR Real Estate Team is committed to protecting your personal information. In the event of a data breach affecting your personal data, we will:

  1. Notify Affected Individuals: We will promptly notify you via email or other means if your personal information is exposed due to a breach.
  2. Provide Actionable Steps: Notifications will include details of the breach, potential risks, and recommended actions to protect yourself (e.g., password resets or credit monitoring).
  3. Comply with Legal Requirements: We will notify the Office of the Privacy Commissioner of Canada (OPC)and other relevant authorities, as required by law.

If you have questions or concerns regarding your personal information, please contact us at harpreet@hsr.team.

 

9. Cross-Border Data Transfers

Some personal information may be processed or stored outside of Canada (e.g., on servers in the United States). While we ensure compliance with privacy laws, your data may be subject to the laws of the jurisdiction where it is processed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised Effective Date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Harpreet Sandhu
Email: harpreet@hsr.team

By using our website or providing your personal information, you acknowledge that you have read, understood, and agreed to this Privacy Policy.